Medical Receptionist Resume Sample
Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address
QUALIFICATIONS PROFILE
Highly motivated and intuitive professional, offering expertise in patient service, human relations, time management, tasks prioritization, and records arrangement. Demonstrate abilities in coordinating activities utilizing understanding of medical terminologies. Acknowledged for remarkable problem solving ability, with flexibility in performing increasing responsibilities without compromising quality. Exemplify solid customer relations skills with an inherent sense of empathy in understanding and dealing with the needs and desires of clients of diverse cultures and backgrounds. Possess well-developed communication, interpersonal, and presentation skills with consistent demeanor in all situations. Effectively work in fast-paced business environments while remaining focused in surpassing corporate goals and objectives.
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS FINANCE
magna cum laude; The Finance Honors Award
Cdef University, Long Island, NY
ASSOCIATE’S DEGREE IN RETAIL MANAGEMENT
Graduated with Distinction
STUV College, Selden, NY
RELATED SKILLS
Billing / Banking Administration
- Assumed full accountability in balancing and reconciling all cash earned in operations bank account; carried out end-of-day closing procedures; and ensured that monthly borrowing bases were processed within time and budget constraints
- Enhanced and distributed monthly billing relevant to month-end statements
- Analyzed and assessed financial statements, sales reports, and other performance data to measure goal achievement as well as to determine areas needing cost reduction and improvement
- Executed service billing ensuring compliance with the company established guidelines within time and budget constraints
- Strategically addressed all inquiries from providers on wide-range issues pertaining to eligibility, coordination/explanation of benefits, and payment schedules
- Administered the medical front desk with computerized scheduling, billing, and medical/insurance records management
- Effectively coordinated all patients’ medical screenings and follow-up to attain appropriate results; conducted an array of clinical procedures while dynamically interfacing and documenting various test results
Human Relations / Customer Service
- Collaboratively worked with patients; organized schedules and implemented canceling and rescheduling of patient appointments; and followed up with patients on upcoming and missed appointments
- Rendered first-rate customer service to numerous account managers, collateral analyst, other loan servicers, and upper management
- Effectively handled all phone calls in order to establish and maintain rapport with all clients and guests through providing support based on knowledge and integrity
- Created and cultivated productive client relations; utilized in-depth knowledge of principles and processes in providing customer and personnel services
- Regularly convened with customers to provide information in response to inquiries about products and services, as well as to address and resolve issues and concerns in a timely manner
- Created and maintained an open line of communication between patients, physician, staff, and laboratory personnel
EMPLOYMENT HISTORY
ADVISOR: 2017-Present
Klmn Financial, Flower Mound, TX
OWNER/MANAGER: 2014-Present
OPQR Horse Boarding Facility, East Argyle, TX
MEDICAL RECEPTIONIST / BILLER: 2000-2003
Company Abc, Orthopedic Surgeon, Northport, NY
BANK TELLER: 1995-2000
BCDE Savings Bank, Bay Shore, NY
